Please read these terms carefully before using our services. By using our website, you agree to be bound by these terms and conditions.
These terms and conditions and the documents referred to below (the “Terms”) apply to the use of the current website (the “Website”) and its related or connected services (collectively, the “Service”).
You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you – our customer (the “Customer”), and us. By using this Website and/or accessing the Service, you agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.
We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended.
You acknowledge that at all times when accessing the Website and using the Service you must comply with the following:
3.1. You are over 18, or the legal age at which gambling or gaming activities are allowed under the law or jurisdiction that applies to you.
3.2. You are of legal capacity and can enter into a binding legal agreement with us.
3.3. You are a resident in a jurisdiction that allows gambling. It is your sole responsibility to ensure that your use of the Service is legal in your jurisdiction.
3.4. You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location.
3.5. You are the authorized user of the payment method you use.
3.6. You must make all payments to us in good faith and not attempt to reverse a payment made.
3.7. When placing bets you may lose some or all of your money deposited to the Service in accordance with these Terms and you will be fully responsible for that loss.
3.8. You must not use any information obtained in breach of any legislation in force in the country in which you were when the bet was placed.
3.9. You are not acting on behalf of another party or for any commercial purposes.
3.10. You must not attempt to manipulate any market or element within the Service in bad faith.
3.11. You must generally act in good faith in relation to us and the Service at all times.
3.12. You, or your employees/employers/agents/family members, are not registered as an Affiliate in our Affiliate program (unless expressly permitted).
You must not use the Service:
4.2. You cannot sell or transfer your account to third parties, nor acquire a player account from a third party.
4.3. You may not transfer funds between player accounts.
4.4. We may immediately terminate your Account if you use the Service for unauthorised purposes and may take legal action.
4.5. Employees of the Company, its licensees, distributors, subsidiaries, advertising agencies, partner companies and immediate family members are NOT allowed to use the Service for real money without prior consent.
5.1. We reserve the right to refuse a registration application at our sole discretion.
5.2. Before using the Service, you must complete the registration form and accept these Terms. We may require verification checks.
5.3. You have to provide accurate contact information, including a valid email address, and keep it updated.
5.4. You are only allowed to register one Account. Multiple Accounts will be immediately closed.
5.5. We may ask you to provide additional personal information to confirm your identity.
5.6. You must keep your password confidential. If you suspect misuse, notify us immediately.
5.7. You must not transmit content or other information by screen capture or similar method.
5.8. When registering, you can use any available currency. Some payment methods do not process in all currencies.
5.9. We are under no obligation to open an Account for you. It is entirely within our sole discretion.
5.10. Upon receipt of your application, we may request further documentation to comply with regulatory obligations.
6.1. Accounts may use several currencies; all Account balances and transactions appear in the currency used.
6.2. We do not give credit for the use of the Service.
6.3. We may close or suspend an Account and refund monies if you are not complying with these Terms.
6.4. We reserve the right to close or suspend any Account without prior notice.
6.5. We reserve the right to refuse, restrict, cancel or limit any wager at any time.
6.6. If any amount is mistakenly credited, it remains our property and will be withdrawn from your Account.
6.7. If your Account goes overdrawn, you shall be in debt to us for the amount overdrawn.
6.8. You must inform us as soon as you become aware of any errors with your Account.
6.9. Betting is purely for entertainment. We offer a self-exclusion option if you feel you've lost control.
6.10. You cannot transfer, sell, or pledge your Account to another person.
6.11. To close your account, send an email from your Registered Email Address to Customer Support.
7.1. All deposits should be made from an account, payment system or credit card registered in your own name.
7.2. Fees and charges may apply to deposits and withdrawals. You are responsible for your own bank charges.
7.3. The Company uses third party electronic payment processors; deposits are not processed directly by us.
7.4. You agree not to make charge-backs or reverse any deposits. Winnings from charged-back funds will be forfeited.
7.5. Your player account is not a bank account and is not protected by deposit or banking insurance systems.
7.6. If you accept promotional or bonus offers by entering a bonus code, you agree to the Terms of Bonuses.
7.7. Funds from criminal and/or illegal activities must not be deposited with us.
7.8. If you deposit using a credit card, it is recommended to retain a copy of Transaction Records and these Terms.
7.9. It is your responsibility to know the laws concerning online gambling in your country.
8.1. You are fully responsible for paying all monies owed to us. We reserve the right to impose an administration fee per charge-back.
8.2. We reserve the right to use third party electronic payment processors and/or merchant banks.
8.3. All transactions may be checked to prevent money laundering or terrorism financing activity.
9.1. In the event of an error or malfunction, all bets may be rendered void. You must inform us of any error immediately.
9.2. We are not liable for communication errors, bugs or viruses, and we reserve the right to void all games/bets in question.
9.3. In the event of a casino system malfunction, all bets may be rendered void. We reserve the right to correct any errors.
9.4. We have the right to recover any amount overpaid and to adjust your Account to rectify any mistake.
10.1. If a sport-specific rule contradicts a general rule, the general rule will not apply.
10.2. The winner of an event will be determined on the date of settlement; protested decisions are not recognized.
10.3. All results are final after 72 hours and no queries will be entertained after that period.
10.4. If a match result is overturned by the governing body within the payout period, all money will be refunded.
10.5. If a draw occurs where a draw option is offered, all stakes on a team win/lose will be lost.
10.6. If a result cannot be validated by us, wagers on that event will be deemed invalid and refunded.
10.7. Minimum and maximum wager amounts will be determined by us and are subject to change without notice.
10.8. Customers are solely responsible for their own Account transactions. Completed transactions cannot be changed.
10.9. A game/match will have action regardless of the League heading displayed on the Website.
10.10. Start dates for e-Sport matches are indicative only. If postponed beyond 72 hours, wagers will be refunded.
10.11. If an event is not played on the same date as announced by the governing body, all wagers have no action.
10.12. If a team uses stand-ins, the result is still valid as it was the team's choice.
10.13. The Company reserves the right to remove events, markets and other products from the Website.
10.14. Arbitrage betting, matched betting, and any form of system or pricing abuse are strictly prohibited. Suspicious activity may lead to account review, suspension, or permanent ban.
11.1. All communications from you to us shall be sent using a Customer Support form on the Website.
11.2. All communications from us to you shall be posted on the Website and/or sent to your Registered Email Address.
11.3. All communications shall be in writing in English and must be from the Registered Email Address in your Account.
11.4. We may contact you by email for promotional offerings. You can opt out at any time by contacting Customer Support.
We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control (such as acts of God, trade or labour disputes, power cuts, government actions, telecommunication failures, or third-party delays). We reserve the right to cancel or suspend the Service without incurring any liability.
13.1. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE UNLESS WE BREACH DUTIES IMPOSED ON US BY LAW.
13.2. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE VALUE OF THE BETS YOU PLACED RELATING TO THE RELEVANT PRODUCT OR €500, WHICHEVER IS LOWER.
13.3. WE STRONGLY RECOMMEND THAT YOU TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES.
14.1. If we suspect that you were underage when placing bets, your Account will be suspended and we will investigate.
14.2. This also applies where you are over 18 but below the higher legal minimum age in your jurisdiction.
14.3. We reserve the right to investigate and inform relevant law enforcement agencies.
We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment where such activity is suspected. The Customer shall indemnify us for all costs, charges or losses arising from the Customer's fraud, dishonesty or criminal act.
Posting any content or conducting any activity which is unlawful, inappropriate or undesirable is strictly prohibited (“Prohibited Behaviour”). Prohibited Behaviour includes (but is not limited to):
If you engage in Prohibited Behaviour, your Account and/or access to the Service may be terminated immediately without notice.
17.1. Contact our Customer Service Department via the Website for any concerns or questions.
17.2. NOTWITHSTANDING THE FOREGOING, WE TAKE NO LIABILITY WHATSOEVER WHEN RESPONDING TO ANY COMPLAINT.
17.3. Any Customer with concerns regarding settlement should contact Customer Service using their Registered Email Address.
17.4. If not satisfied with a bet settlement, the Customer should provide details. We aim to respond within 28 days.
17.5. Disputes must be lodged within 3 days from the date the wager in question has been decided.
17.6. If unresolved, the matter will be escalated according to our Complaints Procedure.
18.1. These Terms shall remain in full force while you access or use the Service and will survive termination of your Account.
18.2. Words importing any gender include all genders; singular includes plural and vice versa.
18.3. No waiver by us of any breach shall be effective unless made in writing and signed by us.
18.4. Headings are for convenience only and shall not affect interpretation.
18.5. By using the Service, you acknowledge having read, understood and agreed to these Terms.
18.6. In case of discrepancies between language versions, the English version will be deemed correct.
18.7. These Terms are governed by the law in force in Curaçao exclusively.
18.8. These Terms constitute the entire agreement between you and us regarding the Service.
Any dispute related to the sports betting product shall be emailed to: gamestar365info@gmail.com
Any dispute related to the casino product shall be emailed to: gamestar365info@gmail.com. Complete casino rules can be accessed from within the casino games.
You hereby accept that you have read, understood and are willing to abide by the above Terms and Conditions.